Exam Certified-Business-Analyst Topic 3 Question 97 Discussion
Actual exam question for Salesforce's Certified-Business-Analyst exam
Question #: 97
Topic #: 3
Question #: 97
Topic #: 3
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?
Which technique is the BA using?
Suggested Answer: C Vote an answer
by Ed at Jun 16, 2025, 05:57 AM
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