Exam Service-Cloud-Consultant Topic 1 Question 15 Discussion
Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 15
Topic #: 1
Question #: 15
Topic #: 1
Universal Containers analyzes key performance indicators (KPIs) and discovers that customer satisfaction is
decreasing. The company attributes the decrease in customer satisfaction to a low first-call resolution rate.
What can be done to improve the first call resolution rate? Choose 2 answers.
decreasing. The company attributes the decrease in customer satisfaction to a low first-call resolution rate.
What can be done to improve the first call resolution rate? Choose 2 answers.
Suggested Answer: B,D Vote an answer
by Annabelle at Aug 12, 2025, 10:20 AM
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