Exam Agentforce-Specialist Topic 1 Question 129 Discussion

Actual exam question for Salesforce's Agentforce-Specialist exam
Question #: 129
Topic #: 1
A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features.
Which Einstein Generative AI feature should An Agentforce recommend to help the rep get thedetails they might have missed during a conversation?

Suggested Answer: A Vote an answer

For a sales rep who may miss key details during long sales calls, theAgentforce Specialistshould recommend theCall Summaryfeature.Call SummaryusesEinstein Generative AIto automatically generate a concise summary of important points discussed during the call, helping the rep quickly review the key information they might have missed.
* Call Exploreris designed for manually searching through call data but doesn't summarize.
* Sales Summaryis focused more on summarizing overall sales activity, not call-specific content.
For more details, refer toSalesforce's Call Summary documentationon how AI-generated summaries can improve sales rep productivity.

by Katherine at Nov 24, 2025, 02:55 PM

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