Exam Integration-Architect Topic 5 Question 98 Discussion

Actual exam question for Salesforce's Integration-Architect exam
Question #: 98
Topic #: 5
The director of customer service at Northern Trail Outfitters (NTO) wants tocapture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events that are of interest are:
A customer has initiated a product exchange via a Case A customer service rep clicks on the "Authorize Exchange Product" menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the "Initiate Refund" menu item on the Case Which two solutions willmeet these business requirements?
Choose 2 answers

Suggested Answer: B,C Vote an answer

Outbound Messaging and Platform Events are both suitable solutions for capturing and sending business events from Salesforce to an external system in real time. Outbound Messaging allows you to specify workflow rules that send SOAP messages with field values to designated endpoints1. Platform Events are secure and scalable messages that contain data and can be published and subscribed to using various APIs2. A trigger or a custom Apex controller can be used to publish platform events from Salesforce34. A callout is not a suitable solution because it is a synchronous request that may fail or timeout, and it also consumes API limits. A contract-first Outbound Messaging interface is not a valid option because Outbound Messaging uses a predefined WSDL that cannot be customized

by Winston at Mar 12, 2026, 04:07 AM

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