Exam Health-Cloud-Accredited-Professional Topic 1 Question 34 Discussion
Actual exam question for Salesforce's Health-Cloud-Accredited-Professional exam
Question #: 34
Topic #: 1
Question #: 34
Topic #: 1
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team Is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
Suggested Answer: C Vote an answer
Step 1: Requirement Analysis
* Birth Date should be a result field and an optional verifier (not required).
* Bloomington ID (a custom field) should appear in search results and be a required verifier.
Step 2: Salesforce Health Cloud Identity Verification Process Configuration The Identity Verification Process Field object in Health Cloud determines which fields are used for search results, required verification, or optional verification during the identity verification process.
You can add multiple records for a field with different purposes (e.g., one as Result Field and another as Required/Optional Verifier).
Extract:
"You can add or modify Identity Verification Process Field records to control which fields are shown as search results, required verifiers, or optional verifiers. For example, to make a field a required verifier, set Field Type to 'Required Verifier'. To make a field show in results, set Field Type to 'Result Field'. You can have more than one record for the same field with different Field Types." Administer Health Cloud - Identity Verification Process Step 3: Actions Needed
* For Bloomington ID:
* Add a record with Field Type = Result Field (to display in search results)
* Add another record with Field Type = Required Verifier (to make it a required field for verification)
* For Birth Date:
* Update the current record so that Field Type is changed from Required Verifier to Optional Verifier (to make it not required but still usable as a verifier)
* Ensure there is a record with Field Type = Result Field if Birth Date should show in the results Step 4: Review of Options
* A: Incorrect; it says to delete the Birth Date Required Verifier instead of changing it to optional.
* B: Not the right object/method; doesn't mention the correct object (Identity Verification Process Field).
* C: Correct; matches the best practices and object structure in Health Cloud.
* D: Incomplete; does not cover all configuration requirements.
C). Add two new Identity Verification Process Field records for 'Bloomington one with Field Type set to Result Field and one with Field Type set to Required Verifier. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier.
References:
Health Cloud Identity Verification Process Setup
* Birth Date should be a result field and an optional verifier (not required).
* Bloomington ID (a custom field) should appear in search results and be a required verifier.
Step 2: Salesforce Health Cloud Identity Verification Process Configuration The Identity Verification Process Field object in Health Cloud determines which fields are used for search results, required verification, or optional verification during the identity verification process.
You can add multiple records for a field with different purposes (e.g., one as Result Field and another as Required/Optional Verifier).
Extract:
"You can add or modify Identity Verification Process Field records to control which fields are shown as search results, required verifiers, or optional verifiers. For example, to make a field a required verifier, set Field Type to 'Required Verifier'. To make a field show in results, set Field Type to 'Result Field'. You can have more than one record for the same field with different Field Types." Administer Health Cloud - Identity Verification Process Step 3: Actions Needed
* For Bloomington ID:
* Add a record with Field Type = Result Field (to display in search results)
* Add another record with Field Type = Required Verifier (to make it a required field for verification)
* For Birth Date:
* Update the current record so that Field Type is changed from Required Verifier to Optional Verifier (to make it not required but still usable as a verifier)
* Ensure there is a record with Field Type = Result Field if Birth Date should show in the results Step 4: Review of Options
* A: Incorrect; it says to delete the Birth Date Required Verifier instead of changing it to optional.
* B: Not the right object/method; doesn't mention the correct object (Identity Verification Process Field).
* C: Correct; matches the best practices and object structure in Health Cloud.
* D: Incomplete; does not cover all configuration requirements.
C). Add two new Identity Verification Process Field records for 'Bloomington one with Field Type set to Result Field and one with Field Type set to Required Verifier. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier.
References:
Health Cloud Identity Verification Process Setup
by Felix at Apr 30, 2026, 07:23 AM
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