Exam Salesforce-Certified-Administrator Topic 2 Question 69 Discussion

Actual exam question for Salesforce's Salesforce-Certified-Administrator exam
Question #: 69
Topic #: 2
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?

Suggested Answer: B Vote an answer

Explanation
To route new leads to the correct sales person based on the lead address, the administrator should use lead assignment rules that specify criteria based on lead fields such as City, State/Province, or Country, and assign leads that match those criteria to queues or users. Lead assignment rules can be triggered automatically when leads are created or manually by users. Creating a formula field, assigning with an escalation rule, or configuring a validation rule will not route leads to sales people. References:
https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5

by Dale at Jun 17, 2026, 07:15 PM

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