Exam CIS-HAM Topic 3 Question 75 Discussion
Actual exam question for ServiceNow's CIS-HAM exam
Question #: 75
Topic #: 3
Question #: 75
Topic #: 3
A component is considered an IT asset when you want to: (Choose three.)
Suggested Answer: A,D,E Vote an answer
A component is considered an IT asset when you want to perform hardware asset management (HAM) activities on it1.
HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems2.
HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal1.
Some of the HAM activities that require a component to be an IT asset are:
Manage its procurement: This involves creating and fulfilling asset requests, purchase orders, and stock order tasks for the component1.
Track its incurred costs: This involves tracking the financial information of the component, such as cost, depreciation, budget, and chargeback1.
Manage its maintenance contracts: This involves managing the vendor, warranty, and contract details of the component, as well as the return merchandise authorization (RMA) processes for products to be returned, replaced, or repaired1.
Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.
The other options that are not HAM activities are:
Know its relationships to a business service: This involves mapping the component to other components and services in the configuration management database (CMDB)2. This is a configuration management (CM) activity, not a HAM activity.
Track its operational information: This involves tracking the current status, location, owner, and other attributes of the component that reflect its operational state2. This is also a CM activity, not a HAM activity. References:
1: Hardware Asset Management
2: What is Hardware Asset Management?
HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems2.
HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal1.
Some of the HAM activities that require a component to be an IT asset are:
Manage its procurement: This involves creating and fulfilling asset requests, purchase orders, and stock order tasks for the component1.
Track its incurred costs: This involves tracking the financial information of the component, such as cost, depreciation, budget, and chargeback1.
Manage its maintenance contracts: This involves managing the vendor, warranty, and contract details of the component, as well as the return merchandise authorization (RMA) processes for products to be returned, replaced, or repaired1.
Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.
The other options that are not HAM activities are:
Know its relationships to a business service: This involves mapping the component to other components and services in the configuration management database (CMDB)2. This is a configuration management (CM) activity, not a HAM activity.
Track its operational information: This involves tracking the current status, location, owner, and other attributes of the component that reflect its operational state2. This is also a CM activity, not a HAM activity. References:
1: Hardware Asset Management
2: What is Hardware Asset Management?
by Kyle at Mar 19, 2024, 02:15 AM
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