Exam CIS-ITSM Topic 2 Question 7 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 7
Topic #: 2

Change Tasks generated by the Change Request - Normal Change tasks
workflow should include:

A. All implementation tasks for a specific Change

B. Approval and scheduling tasks for Normal Changes

C. Standard, administrative tasks common to all Normal Changes

D. Automated tasks to be completed by the System Scheduler

Explanation
Change tasks may be created manually or may be created automatically when Changes enter the Implement phase and the workflow triggers a Change Request - <type> change tasks sub-workflow.
Change tasks that re late to t he specific Change being implemented should be created manually prior to entering the Assess or Authorize States, so the specific Change Tasks involved may be incorporated into the review process.
Automatically-generated tasks may include standard, administrative tasks common to all Changes of a specific type. Automatically generated tasks per Change type include:
Emergency
* Implement
* Post implementation test ing
Normal
* Implement
* Post implementation testing
Standard
* Implement
* Post implementation testing