Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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ACSS Small and Medium Enterprise (SME) Communications: 3000-2 Exam Premium File as PDF & Test Engine
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Last Updated: Jun 24, 2026
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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
A) Open SysMonitor Trace 20091212 130001, and search for 13:12.
B) Open SysMonitor Trace 20091212 140001, and search for 13:12.
C) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
D) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
2. To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.
A) Centralized Voicemail
B) Embedded Voicemail
C) Distributed Voicemail
D) Voicemail Lite/Pro
3. Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)
A) IP Office Essential System license
B) Database license
C) VMPro TTS (Generic)
D) IP Office Advanced System license
E) IP Office Preferred System license
4. Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?
A) ITWLinx towerMAX SCL/8
B) Analog surge protector
C) IP Office Barrier Box
D) ITWLinx towerMAX DS/2
5. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)
A) Help button on Monitor
B) IP Office Knowledge Base Web Site
C) Log into support.avaya.com web site and check on the "InSite" field
D) System Status Support tool
E) Ethereal data traces
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D,E | Question # 4 Answer: C | Question # 5 Answer: C,D |
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