3000-2 by Avaya Actual Free Exam Questions And Answers

Question 1

The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A. The phone display message cannot be changed. The prompt is not recordable by user.

B. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.

C. The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.

D. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.

E. The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.

Discussion 0

Correct Answer: B Vote an answer

Question 2

After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A. Upgrade Delta Server to the latest release using the IP Office Admin software.

B. Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

C. Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.

D. Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.

Discussion 0

Correct Answer: C Vote an answer

Question 3

A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard phones for their remote workers to login at home. Which two are needed to accomplish this? (Choose two.)

A. VPN Phone license for each remote worker

B. Modified 46vpnsettings.txt file

C. VPN gateway for each remote worker

D. 1616 IP Phone with VPN software

E. 4620 IP Phone with VPN software

Discussion 0

Correct Answer: B,E Vote an answer

Question 4

What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN line?

A. NCLI3033211234

B. Ns3033211234

C. Nss3033211234

D. NCID3033211234

Discussion 0

Correct Answer: B Vote an answer

Question 5

With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?

A. It is equal to the number of licensed Administrators.

B. It is equal to the number of licensed Users.

C. It is equal to the number of licensed Supervisors.

D. It is a separately licensed feature of CCR.

Discussion 0

Correct Answer: C Vote an answer

Question 6

A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A. an IP Office Monitor trace with Real Time Audio trace options enabled

B. an IP Office Monitor trace with AVRIP options enabled

C. a packet sniffing trace

D. an IP Office Monitor trace with H.323 options enabled

E. a current Network Assessment

Discussion 0

Correct Answer: C,D,E Vote an answer

Question 7

A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A. For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.

B. Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.

C. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.

D. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.

Discussion 0

Correct Answer: C Vote an answer

Question 8

You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.

B. No, this feature only works using the Compact Contact Center.

C. Yes, but a supervisor has to install the CCV software.

D. Yes, provide the correct settings in Supervisor Views.

E. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.

Discussion 0

Correct Answer: D Vote an answer

Avaya ACSS Small and Medium Enterprise (SME) Communications - 3000-2 Exam Practice Test

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