Cisco Deploying Cisco Unified Contact Center Express - 500-052 Exam Practice Test

A. IVR System Prompts

B. Cisco Supervisor Desktop

C. Unified Communications Operating System

D. Workforce Management

E. Cisco Unified Communications Manager

A. The gadget to initiate or accept a call is common and is not tied to a specific tab.

B. The Home tab hosts the gadget.

C. The Manage Customer tab hosts the gadget.

D. The My Statistics tab hosts the gadget.

A. port and agent seat utilization historical report in Cisco Unified Intelligence Center

B. overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

C. port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D. traffic analysis historical report

A. embedded browser

B. monitoring

C. call-control buttons

D. recording

A. 50

B. 120

C. 70

D. 190

A. only Cisco Finesse IPPA phones

B. all phones

C. none, because that user account is not used for phone association

D. only agent phones that are used with the Cisco Finesse agent desktop

A. send a call in queue to a specific agent

B. URL push to agents

C. access to chat logs

D. dockable windows

E. graphical reports

F. send an email to an agent

A. Talk to the customer about the deployment and usage pattern.

B. Check the Cisco Unified CCX Serviceability Control Center.

C. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.

D. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

E. Check to see if the customer has installed any third-party applications.

A. 400

B. 300

C. 200

D. 150