Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201.1 Exam Practice Test
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
What can be done to fix the problem?
Correct Answer: A
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Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)
Correct Answer: C,D
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A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?
A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?
Correct Answer: A
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Which three are settings for Vector Variables? (Choose three)
Correct Answer: A,B,C
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Far data to be available universally, the "measured Field in CM must be administered to which setting?
Correct Answer: A
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Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)
Which two vector commands are used to route the call? (Choose two.)
Correct Answer: C,E
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