Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam: 6201.1 Exam Premium File as PDF & Test Engine
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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Call Management System (CMS) Implementation | - ACD reporting and analytics
|
| Topic 2: Avaya Contact Center Integration | - Integration with Aura components
|
| Topic 3: Avaya Aura Communication Manager Core Configuration | - System architecture and call processing
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which Call Center package includes Expert Agent Selection (AES)?]
- A. Call Center Introductory
- B. Call Center Elite
- C. Call Center Basic
- D. Call Center Standard
Correct Answer: B 🗳️
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?
- A. Percent in Service Level
- B. Avaya Business Advocate
- C. EWT- Expected Wait Time
- D. ASA-Average Speed of Answer
Correct Answer: B 🗳️
Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
- A. Service Objective
- B. Dynamic Threshold Adjustment
- C. Dynamic Queue Position
- D. Vector queuing priorities
Correct Answer: D 🗳️
Click the Exhibit button.
A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?
- A. CM version is not matching CMS setup.
- B. There is no network connection to CLAN.
- C. CMS version is not configured an the system-parameters features farm,
- D. CMS version is misconfigured on the system-parameters features form.
Correct Answer: A 🗳️
The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
- A. Increase the number of VDNs on the Communication Manager
- B. Increase the File System Partition size on the CMS.
- C. Increase the Free Space Allocation on the CMS
- D. Increase the Data Storage Allocation on the CMS.
Correct Answer: D 🗳️
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