EX-Con-101 by Salesforce Actual Free Exam Questions And Answers

Question 1

Universal Containers (UC) maintains multiple customerexperiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers

A. Select a permission setfor a given experience.

B. Select the profile for a given experience.

C. Edit the applicable user profile.

D. Create a permission set.

Discussion 0

Correct Answer: A,D Vote an answer

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Question 2

What are three valid topic types? Choose 3 answers

A. Content Topic

B. Featured Topic

C. Standard Topic

D. Navigational Topic

E. Trending Topic

Discussion 0

Correct Answer: B,C,E Vote an answer

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Question 3

Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality shouldUMS use to accomplish this?

A. Sharing Rules

B. CSS Overrides

C. Permission Sets

D. Audience Targeting

Discussion 0

Correct Answer: D Vote an answer

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Question 4

Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.
What should CK consider before taking action as it inactivates and brings on new sites?

A. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.

B. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.

C. Each org can have up to 100 Experience Cloud sites as long as they are active.

D. Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.

Discussion 0

Correct Answer: A Vote an answer

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Question 5

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers

A. Create Page Layouts for Lead Distribution.

B. Create Assignment Rules for Lead Distribution.

C. Enable "Allow External Lead Sharing" in Digital Experience settings.

D. Configure Lead Creation and Lead Distribution inside PRM Workspace.

Discussion 0

Correct Answer: B,C Vote an answer

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Question 6

In which two ways can Opportunities with a Community User be shared?
Choose 2 answers Calculator

A. Create a criteria-based sharing rule with a Partner Community role.

B. Create an owner-based sharing rule with a Customer Community User.

C. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

D. Add a Customer Community Plusprofile to a Sharing Set and add Opportunities as an object in the Sharing Set.

Discussion 0

Correct Answer: A,C Vote an answer

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Question 7

The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?

A. Merge similar topics in Content Management.

B. Mark old topics as Inactive and assign articles to the new active topics.

C. Keep existing topics and reassign articles to newly created topics.

D. Delete existing topics and assign articles to newly created topics.

Discussion 0

Correct Answer: A Vote an answer

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Question 8

DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company.
Which three options should the DR systemadministrator use to personalize the look and feel of the portal for each new brokerage?
Choose 3 answers

A. Page Variations

B. Partner User Roles

C. Audience Sets

D. Branding Sets

E. Audience Targeting

Discussion 0

Correct Answer: A,D,E Vote an answer

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Question 9

Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A. Case Type by Issue

B. Case deflection

C. CSAT (Customer Satisfaction score)

D. Average Handle Time compared to Bot Session Time

E. Number of lead records created

Discussion 0

Correct Answer: B,C,D Vote an answer

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Question 10

The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOTreceive a welcome email when the site is once again active?

A. Use Data Loader to remove all members' email addresses.

B. Remove all profiles fromthe site's membership and add them again after the site is activated.

C. Use the new Service Not Available (SNA) feature.

D. Disable the Send welcome email checkbox for the site.

Discussion 0

Correct Answer: D Vote an answer

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Question 11

Universal Containers (UC) wants to build a product registrationsite to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?

A. Assign a single screen to multi-step flow and give the guest user access via page layout.

B. Convert multi-step flow into individual flows and give the guest user access to each flow separately.

C. Save theflow with the "System Context Without Sharing-Access All Data" option.

D. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.

Discussion 0

Correct Answer: D Vote an answer

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Question 12

Which two statements regarding data categories are true?
Choose 2 answers

A. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

B. Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.

C. When a category is madevisible to a user through custom settings or is made visible by default, its child and parent categories are not included.

D. Child roles cannot see more data categories than their parent role. If the parent role's visibility changes, the child role's category visibility is reset to its parent's category visibility.

Discussion 0

Correct Answer: A,D Vote an answer

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