Exam Name: Salesforce Certified Experience Cloud Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
| Experience Personalization | - Salesforce CMS integration - Audience targeting and segmentation - Content personalization strategies |
| Security and Access | - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods - Sharing models and data visibility |
| Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Experience Site Configuration | - Site creation and setup - Navigation and structure configuration - Templates and branding |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?
- A. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.
- B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
- C. Publish the community, which will send out the welcome emails.
- D. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
Correct Answer: D 🗳️
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Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
- A. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
- B. Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.
- C. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
- D. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
Correct Answer: B 🗳️
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Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?
- A. Administrator in Workspaces
- B. Content Management inWorkspaces
- C. Branding Sets
- D. Community Setting
Correct Answer: B 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guestuser access?
Choose 3 answers
- A. Guest user can't records via manual existing records
- B. Guest user external organization-wide defaults are always set to Public.
- C. Guest user can't be members of public groups or queues.
- D. Guest user can't access records via manual sharing
- E. Guest user external organization-wide default are always set to Private.
Correct Answer: C,D,E 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
- A. Employee apps are only available in Unlimited Edition.
- B. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
- C. Chatter posts related to a record will be available in the employee app as well as the main org.
- D. Experience Cloud cannot be used for employee apps.
Correct Answer: B,C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
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