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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

A) External Apps license does NOT allow self-registration.
B) External Apps license does NOT download documents out-of-the-box.
C) External Apps license does NOT allow access to custom objects.
D) External Apps license does NOT allow access to cases.

2. Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contain multiple departments; all of which belong to that account. One of the page virtualization of the Home page of CK's Experience Cloud site a assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned inly to the LegalDepartment audience.
Who will be able to see the Rich Content Editor component?

A) All Cloud Kicks Experience Cloud site members
B) New York City audience members with the Legal Department sharing set
C) Members that are part of both the New York City audience and the Legal Department audience
D) All New York City audience members.

3. Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?

A) The preconfigured Insights reports need to be modified to meet GDPR requirements.
B) The Community manager for Europe does not have System Administrator privileges.
C) The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
D) The Experience Cloud site for Europe has more than a million users.

4. Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has appliedcriteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.
Which three visibility options available in Experience Cloud?
Choose 3 answers

A) Audience
B) Default
C) Visible
D) Personal
E) None

5. No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that someof the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?

A) Select "Visible in Public Knowledge Base" at the article level.
B) Create a custom profile for Public access.
C) Select "Public" organization-wide default for the article type at the org level.
D) Create a custom permission set for Public access.

Solutions: