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WGU Operations Management (C215, VDC2) Sample Questions:

1. What is a major factor in the decision to locate a business near its primary market territory?

A) Proximity to customers
B) Proximity to a community center
C) Proximity to labor
D) Proximity to parks

2. Which instrument would use an allocation process for space requirements in an industry scenario?

A) Block plan
B) From-to matrix
C) Rectilinear distance
D) Relationship chart (REL)

3. What would be an organization's next step after it has revised or implemented new operations?

A) Conduct a final analysis of the existing operation one more time
B) Follow up to make sure the new operation resolves quality problems
C) Revise the order of the operation before putting it into service to ensure the order of the operation
D) Reverse the order of the operation to determine that all workers know how to complete the operation

4. Which definition used for quality evaluates how well a product performs its intended function?

A) Value for price paid
B) Psychological criteria
C) Support services
D) Fitness for use

5. Which total quality management (TQM) process was developed to stress management's responsibility for quality?

A) Statistical quality control charts
B) Fitness quality for use
C) Product design quality
D) 14 points for quality improvement

Solutions: