Salesforce-Communications-Cloud by Salesforce Actual Free Exam Questions And Answers

Question 1

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Use Data raptor technology to make the request and return the response to order management

B. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

C. Design for one callout each request and cache the identifier in memory

D. Design integration procedure that makes both request and returns the result to order Management.

Discussion 0

Correct Answer: B,D Vote an answer

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Question 2

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product Service sold has a recurring charge

B. The product services sold can undergo future attribute changes

C. The product services sold will have child features added in the future

D. The product/service sold is high volume, one time billing event, such as a pay per view

E. The Product sold is a device accessory such as phone case

Discussion 0

Correct Answer: A,B,C Vote an answer

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Question 3

A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.

C. Add the delivery zip code customer field as a header in the pricing calculation matrix

D. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

Discussion 0

Correct Answer: A Vote an answer

Question 4

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise business representative will not accept the iteration results.

B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

C. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

D. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

Discussion 0

Correct Answer: B Vote an answer

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Question 5

An ABC telecom customer requested a change to their existing services which resulted in new set of assets.
At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A. Contract Line Item

B. Service Account

C. Service Entitlement

D. Subscription

Discussion 0

Correct Answer: D Vote an answer

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Question 6

Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A. Only Migrate the assets needed when customers are trying to place MACD orders.

B. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations

C. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

Discussion 0

Correct Answer: B Vote an answer

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Question 7

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A. Promotions

B. Discount

C. Offering

D. Time Plan

Discussion 0

Correct Answer: A Vote an answer

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Question 8

United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Bundle the similar product together to reduce the volume

B. Mark the orderable flag on the legacy system to false so that they cannot be used.

C. Make use of object types and attributes to better handle scalability using EPC functionality.

D. Rationalize the product catalog by identifying duplicates and legacy products that can be removed

Discussion 0

Correct Answer: C,D Vote an answer

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Question 9

UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A. History of subscription updates and traceability

B. Customer can choose their plan from all pricing books.

C. Supported by digital commerce API

D. Service Continuity

E. Migrating in/out from bundle offer

Discussion 0

Correct Answer: A,D,E Vote an answer

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Salesforce Communications Cloud Accredited Professional (AP) - Salesforce-Communications-Cloud Exam Practice Test

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