2026 Free Genesys GCX-GCD Exam Files Downloaded Instantly [Q45-Q63]

2026 Free Genesys GCX-GCD Exam Files Downloaded Instantly

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Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 2	Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 3	Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 4	Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

NEW QUESTION # 45
Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?

A. Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.
B. The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.
C. The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early.
D. The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.

Answer: C

Explanation:
In Mandatory, Time-boxed, No early exit ACW, agents are forced into ACW status after an interaction and must remain in that status until the timeout completes. They cannot exit early, ensuring consistent post-call handling within the defined time window.

NEW QUESTION # 46
To get the recordingld for a conversation, which information should be included in the missing section of the URL.
https://api/v2/conversations/{___________}/recordings

A. ivrld
B. Recordingld
C. DBID
D. Conversation

Answer: D

Explanation:
https://api/v2/conversations/{conversationId}/recordings. You need to include the Conversation ID, not a recording ID or database ID, to retrieve the associated recordings for that specific conversation.

NEW QUESTION # 47
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

A. Default Inbound Script
B. Blank Script
C. Default Callback Script
D. Default Outbound Script
E. Collection Script Template
F. Sales Script Template

Answer: A,B,C,D

Explanation:
When creating a new script in Genesys Cloud CX, if no additional templates have been created, the following default templates are available:
Blank Script: A script without any pre-configured components, providing a blank canvas for customization.

Default Callback Script: The default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.

Default Inbound Script: The default script that pops for inbound calls.

Default Outbound Script: A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script's properties.
Otherwise, Scripter shows no edit fields.

NEW QUESTION # 48
You can add a new Prompt using API endpoints.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, you can programmatically add new prompts using the Architect API. The process involves three main steps:
1. Create the Prompt Object: Use the API to create a new prompt entity.
2. Create the Prompt Resource: Add a language-specific resource to the prompt, which can include text-to- speech (TTS) or audio content
3. Upload the Prompt's Media File: If using audio files, upload the media file to the prompt resource.

NEW QUESTION # 49
If no content type is mentioned in a request, Genesys Cloud CX responds to the request in _______________ format.

A. XML
B. CVS
C. YAML
D. JSON

Answer: D

Explanation:
Genesys Cloud CX APIs default to JSON format for responses when no specific content type is mentioned in the request, as JSON is the standard data interchange format used across its RESTful API platform.

NEW QUESTION # 50
The response to the first call of https://api/v2/conversations/{conversationld}/recordings includes mediaUri in its JSON body with the response code of 202.

A. False
B. True

Answer: A

Explanation:
When making the initialGETrequest tohttps://api/v2/conversations/{conversationId}/recordings, if the recording is not yet available (e.g., it's still being transcoded), the API responds with a 202Accepted status code and an empty response body, meaning themediaUriis not included in this response. Once the recording becomes available, subsequent requests will return a 200OK status code along with themediaUriin the JSON response body, allowing access to the recording.

NEW QUESTION # 51
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A. 80 calls must be answered every 20 seconds.
B. 20 chats and calls must be answered in 80 seconds.
C. 20 chats and calls must be answered in 80 seconds.
D. 80% of calls must be answered within 20 seconds.

Answer: D

Explanation:
In Genesys Cloud CX, a Service Level of 80 with a Service Level Target of 20 seconds means the goal is to answer 80% of incoming voice interactions within 20 seconds, aligning with common contact center performance standards.

NEW QUESTION # 52
Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

A. Directory
B. Documents
C. Location
D. Activity

Answer: A

Explanation:
In Genesys Cloud CX, the Directory allows you to search for individuals within your organization and add external contacts. The Directory provides a streamlined view of all contact and organization data, enabling efficient management of both internal and external contacts.
Reference:https://help.mypurecloud.com/articles/about-external-contacts/

NEW QUESTION # 53
Which of the following statements are true regarding the Preview API? (Choose two.)

A. Any developer may access these resources with no restrictions.
B. These resources are subject to both breaking and non-breaking changes at any time without notice.
C. They are intended to be released publicly at some point in the future.

Answer: B,C

Explanation:
Preview APIs are made available as a preview of resources that are intended to be released publicly in the future.
Preview APIs are subject to both breaking and non-breaking changes at any time without notice.

NEW QUESTION # 54
Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

A. False
B. True

Answer: A

Explanation:
Real-time user applications, particularly those requiring immediate data processing (like voice interactions or real-time analytics), cannot tolerate delays. They typically require low-latency and high-availability connections, and any delay may affect user experience. Batch processing, on the other hand, may tolerate delays and retries over a longer time.

NEW QUESTION # 55
Which dialing mode dials multiple contacts once an agent becomes available?

A. Agentless
B. Power
C. Predictive
D. Progressive

Answer: C

Explanation:
The Predictive dialing mode in Genesys Cloud CX places multiple calls per available agent and uses algorithms to predict agent availability, aiming to maximize agent talk time by reducing idle time between calls.

NEW QUESTION # 56
Which of the following applies to the Notifications API?

A. There is noping message for Notification APIs.
B. The ping message will tell you if the authentication token is expired or not.
C. The ping/pong messages will tell you if the socket is dropped or not.
D. The ping messages are for topic subscriptions.

Answer: C

Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.

NEW QUESTION # 57
The application requesting to create a new user does not need a specific scope.

A. False
B. True

Answer: A

Explanation:
In Genesys Cloud CX, an application requesting to create a new user must have the appropriate scope (e.g., user:adminoruser:create) granted. This scope ensures that the application has the necessary permissions to perform user creation actions.

NEW QUESTION # 58
A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, a queue is an object that holds a group of agents who typically share similar skills or responsibilities. It is used for routing interactions to the most appropriate available agent within that group.

NEW QUESTION # 59
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

A. False
B. True

Answer: B

Explanation:
Routing in Genesys Cloud CX directs customer interactions to the most suitable automated system or human agent based on defined rules, skills, or availability, ensuring efficient and effective communication handling.

NEW QUESTION # 60
As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.

A. False
B. True

Answer: B

Explanation:
Genesys Cloud CX aims to minimize breaking changes to maintain backward compatibility for its users.
When breaking changes are necessary, they are typically deferred until the next major revision of the API, ensuring a smoother transition for developers and users.

NEW QUESTION # 61
A number plan determines how many and which digits are necessary for call routing.\

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, a number plan defines the structure of dialed numbers, including how many digits are expected and which patterns should be matched to properly route calls. This ensures consistent and accurate call handling across the system.

NEW QUESTION # 62
Which of the following is NOT a Genesys Cloud CX Collaborate feature?

A. Content Management
B. AI Chat
C. Video Chat
D. Text Chat

Answer: B

Explanation:
Genesys Cloud CX Collaborate includes features such as text chat, video chat, and content management, enabling users to communicate and share information effectively. However, AI Chat is not a feature of Collaborate.

NEW QUESTION # 63
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