Exam Name: ICS Social Software Sales Mastery Test v2
Certification Provider: IBM
Corresponding Certification: Sales Mastery
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ICS Social Software Sales Mastery Test v2: 00M-642 Exam Premium File as PDF & Test Engine
Last Updated: Aug 07, 2026
No. of Questions: 47 Questions & Answers with Testing Engine
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IBM 00M-642 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IBM Sametime | 15% | - Unified communication and collaboration features - Deployment options |
| Topic 2: IBM Notes and Domino | 20% | - Social Edition enhancements - Email, collaboration, and application platform |
| Topic 3: Social Business & Market Overview | 20% | - Customer business challenges and needs - Social Business concepts and value proposition - Competitive landscape and positioning |
| Topic 4: IBM WebSphere Portal & Additional Solutions | 8% | - Portal and social integration |
| Topic 5: SmartCloud for Social Business | 12% | - Hybrid and on-premise deployment models - Cloud-based collaboration offerings |
| Topic 6: IBM Connections | 25% | - Integration capabilities - Features, benefits, and use cases |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
1. What is the second step in Social Business AGENDA?
A) Growth markets
B) Gain social trust
C) Give competitive pricing
D) Globalization
2. What affects the value and strategy of Social Business for your customer?
A) Depends on their industry, where they are in that industry, what their key differentiators are.
B) The value of Social Business is the same for every customer.
C) The value is determined by how much they buy.
D) Only Internet-based companies get value from Social Business.
3. What is one of the goals when first meeting with customers?
A) Determine how much budget they have
B) Ask them which products they are going to buy today
C) Provoke your customer to thought and action as to how Social Business is changing how we work.
D) Deliver high-pressure sales tactics to close the deal
4. Which of the following is NOT a part of the change that is happening to an organization's business network?
A) Employees are using social media, including at work
B) Competitors are using social media, including crowd-sourcing for new ideas
C) Employees prefer working in cubicles
D) Consumers' opinions and ratings are leading how a product is branded
5. Who cares about Social Business at your customer site?
A) Social Business strategy is not affected by internal requirements.
B) Selling software and services should be your prime concern, not what the customer needs
C) Only IT should control the requirements and specifications for Social Business.
D) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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