Exam Name: ICS Social Software Sales Mastery Test v2
Certification Provider: IBM
Corresponding Certification: Sales Mastery
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ICS Social Software Sales Mastery Test v2: M2040-642 Exam Premium File as PDF & Test Engine
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Last Updated: Oct 11, 2026
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IBM M2040-642 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IBM Social Software Solutions Overview | - IBM collaboration and social platforms positioning - Use cases for IBM social software in organizations |
| IBM Social Business Fundamentals | - Concepts of social business and enterprise collaboration - Value of social software in enterprise environments |
| Sales Positioning and Customer Value | - Positioning IBM social software against business challenges - Identifying customer needs and business outcomes |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?
- A. Forms
- B. Files
- C. Docs
- D. Folders
Correct Answer: B 🗳️
What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?
- A. Return to hone the selling strategies you have known for years.
- B. Work with your customer to identify which business process might be the highest priority for becoming a Social Business.
- C. Continue to focus your interaction with IT; they are the ones who buy our software
- D. Review the features in the latest product releases to be ready for a customer product pitch.
Correct Answer: B 🗳️
What is one of the best ways to engage your customers or employees to train them in a social and fun manner?
- A. Social Newsletters
- B. Social Gaming
- C. Social Surveys
- D. Social Analytics
Correct Answer: C 🗳️
What is another characteristic of a Social Business other than being engaging and nimble?
- A. Transparent
- B. Has a strong presence in the Internet
- C. Technically strong
- D. Informal
Correct Answer: A 🗳️
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What is one of the key strategies that companies should be looking at to build a social business agenda?
- A. Align your strategy for maximum profit
- B. Networkyour entireinfrastructure with bi-directional, unfettered Internet access
- C. Gain social trust
- D. Engage your IT manager as the leader of your social business agenda
Correct Answer: A 🗳️
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