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IBM M2040-642 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IBM Social Software Solutions Overview | - IBM collaboration and social platforms positioning - Use cases for IBM social software in organizations |
| IBM Social Business Fundamentals | - Concepts of social business and enterprise collaboration - Value of social software in enterprise environments |
| Sales Positioning and Customer Value | - Positioning IBM social software against business challenges - Identifying customer needs and business outcomes |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
1. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?
A) Forms
B) Files
C) Docs
D) Folders
2. What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?
A) Return to hone the selling strategies you have known for years.
B) Work with your customer to identify which business process might be the highest priority for becoming a Social Business.
C) Continue to focus your interaction with IT; they are the ones who buy our software
D) Review the features in the latest product releases to be ready for a customer product pitch.
3. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?
A) Social Newsletters
B) Social Gaming
C) Social Surveys
D) Social Analytics
4. What is another characteristic of a Social Business other than being engaging and nimble?
A) Transparent
B) Has a strong presence in the Internet
C) Technically strong
D) Informal
5. What is one of the key strategies that companies should be looking at to build a social business agenda?
A) Align your strategy for maximum profit
B) Networkyour entireinfrastructure with bi-directional, unfettered Internet access
C) Gain social trust
D) Engage your IT manager as the leader of your social business agenda
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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