Oracle Field Service Cloud Service 2019 Implementation Essentials: 1Z0-1003 Exam Premium File as PDF & Test Engine

Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API.
Which statement is true?

• A. OFSC always uses the Activity Creation Date as the SLA start date.
• B. OFSC will not create the activity, and an error will be returned in the API response.
• C. OFSC will use available capacity to determine the most suitable start date.
• D. OFSC will set the start date depending on the Customer contract rules set within OFSC.
• E. OFSC will use the Activity Creation Date as the SLA start.

After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?

• A. Enable Reoptimization within the routing plan, then select "Reduce overdue."
• B. Enable Reoptimization within the routing plan, then select "Optimize routes."
• C. Enable Reoptimization within the routing plan, then select "Reduce overtime "
• D. Enable Reoptimization within the routing plan, then select "Assign high priority activities."
• E. Enable Reoptimization within the routing plan, then select "Assign overdue activities."

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Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?

• A. Go to Configuration > Display and modify the "Quota Settings".
• B. Go to Configuration > Business Rules and modify the Capacity intervals.
• C. Go to Configuration and add a new Capacity Category.
• D. Go to Configuration > Capacity Categories and add or edit time slots.

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Which two are correct statements regarding Daily Extract file data configuration?

• A. Customized data sets can be created for individual instances of OFSC.
• B. All data sets can be configured to include custom properties and fields.
• C. Daily Extract files cannot be set up to extract data from multiple data sets
• D. Data from a single data set can be configured to be extracted in any number of Daily Extract files
• E. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.

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A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.
Upon investigation, they find out that their technicians occasionally have to stop for about five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.
Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?

• A. Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.
• B. Deselect 'Use durations reported to enhance company-wide estimations' setting on the Resource Type configuration screen.
• C. Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.
• D. Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.