Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z0-1038 Exam Practice Test

A. The profile to which the agent is assigned does not have the Interface Access check box selected.

B. The profile to which the agent is assigned does not have a navigation set assigned.

C. The profile to which the agent is assigned does not have the incident workspace assigned.

D. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

E. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

A. Internal

B. Inner

C. Intersection

D. Outer LTD) External

E. Peripheral

A. Prompting a customer care executive to dynamically open a guide

B. Dynamically setting the URL for browser control

C. Triggering escalation mails to the manager after the escalation time is over

D. Calling an add-in

E. Calling a CPM script

A. It can be triggered by an event that occurs even on a custom object.

B. It is triggered by an event that occurs on the standard objects that are used by queues.

C. It can be triggered by an event that occurs on community objects.

D. It is a PHP script that executes only synchronously.

E. It is triggered by an event that occurs on standard objects only.

F. It is always triggered from business rules.

G. It is also known as the Object Event Handler.

A. Create a transactional survey.

B. Create a report for the survey scores.

C. Create a polling survey.

D. Assign scores to the survey questions and set the status field based on the responses.

E. Write a business rule to reopen the case.

F. Schedule the survey on a daily basis.

A. 100

B. Unlimited

C. 10000

D. 100000

E. 1000

A. Once in three months

B. Once in six months

C. Once in four months

D. Every month

A. Quick

B. Round Robin (All)

C. FIFO

D. LIFO

E. Standard

F. Advanced Routing

G. Round Robin (Logged In)