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1Z0-1038 exam is an important Oracle Certification which can test your professional skills. Candidates want to pass the exam successfully to prove their competence. Fast2test Oracle technical experts have collected and certified 72 questions and answers of Oracle Service Cloud Cross-Channel Contact Center - Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials which are designed to cover the knowledge points of the Planning and Designing Oracle Superdome Server Solutions and enhance candidates' abilities. With Fast2test 1Z0-1038 preparation tests you can pass the Oracle Service Cloud Cross-Channel Contact Center - Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials easily, get the Oracle certification and go further on Oracle career path.

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Fast2test Practice Exams for Oracle Oracle Service Cloud Cross-Channel Contact Center 1Z0-1038 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.

Oracle 1Z0-1038 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Create Queues, Assignments, And Standard Application Menus
  • Explain Service Cloud Products And Services
Topic 2
  • Service Cloud User Interface And Processes
  • Describe Oracle Service Cloud Analytics
Topic 3
  • Processes Between Customers And Agents
  • Describe Service Level Agreements
Topic 4
  • Configure Chat And Cobrowse
  • Describe Mail And Mailboxes
Topic 5
  • Perform An Initial Setup And Set Up An Agent Desktop
  • Set Up Navigation, Permissions And User Accounts
Topic 6
  • Describe Agent Assistance
  • Create Message Templates
  • Work With International Data
Topic 7
  • Service Console Core Features And Access
  • Configure Products, Categories And Dispositions

Reference: https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038

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