1Z0-1064-21 by Oracle Actual Free Exam Questions And Answers

Question 1

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

B. The configured frequency to retrieve emails is too long.

C. Incoming messages have a custom filter.

D. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Discussion 0

Correct Answer: C Vote an answer

Question 2

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. Theteam members have not established the e-mail feature on the Offerings page.

B. The team members don't have the Email Administrator Role provisioned.

C. There are no specific e-mail tasks available.

D. The environment was not provisioned correctly and the service module is missing.

Discussion 0

Correct Answer: A Vote an answer

Question 3

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

A. The queue defined in the first evaluated rule is always assigned to the service request.

B. The service request assignment will be unpredictable.

C. An error will occur; no queue is assigned to the service request.

D. The queue defined by default is the one assigned to the servicerequest.

Discussion 0

Correct Answer: A Vote an answer

Question 4

What three things should you do once you have established a global default coverage?

A. Use Application Composer to include milestones on the Service Request Layout if desired.

B. Create an ESS job to Aggregate Service Requests.

C. Use Application Composer to configure warning emails about milestone compliance events.

D. Createan ESS job to Monitor Service Request Milestones.

Discussion 0

Correct Answer: A,B,D Vote an answer

Question 5

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, select Action > Update.

B. Change the section identified with Status = New

C. In Advanced Search, confirm Record Set = Assigned to Me.

D. In Advanced Search, save and select the "Set as Default" box.

E. Click the Show Advanced Search icon.

F. In Advanced Search, Add Channel Type = Web.

Discussion 0

Correct Answer: B,C,D,E,F Vote an answer

Question 6

Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A. Verify that Root Catalog is selected on the product groups.

B. Validate that the product item is active and published.

C. Validate that AllowDuplicate is selected on the product item.

D. Verify that Eligible for Service is selected on the product item.

Discussion 0

Correct Answer: B Vote an answer

Question 7

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Roles and privileges

B. Themes

C. Icons

D. Reports

E. Object workflow

F. Exports

G. Fields

H. Objects

Discussion 0

Correct Answer: D,F,G,H Vote an answer

Question 8

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

A. Disable the anonymous access option in your DCS application.

B. Configure your self-registrations so that they are automatically approved.

C. Configure the self-registrations to restrict registration to only existing Contacts.

D. Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.

Discussion 0

Correct Answer: A,B,C Vote an answer

Oracle B2B Service 2021 Implementation Essentials - 1Z0-1064-21 Exam Practice Test

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