Oracle B2B Service 2021 Implementation Essentials: 1Z0-1064-21 Exam Premium File as PDF & Test Engine

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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

A) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
B) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
C) Adjust the inbound message filters.
D) Adjust permissions on all customer's profiles.

2. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Available
B) Time Period
C) Interval
D) Start/Stop
E) Duration

3. Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

A) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
B) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
C) You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
D) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

4. Select three correct limits and restrictions when importing data from a file.

A) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
B) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
C) Both create and update operations are available for imported records.
D) By default, the import starts immediately after itis activated.
E) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

5. Your customer has informed you about a possible errorin the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losingtime and being ineffective.
What is causing the problem?

A) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
B) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
C) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is alsoavailable.
D) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

Solutions: