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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A) Verify that Root Catalog is selected on the product groups.
B) Validate that the product item is active and published.
C) Validate that AllowDuplicate is selected on the product item.
D) Verify that Eligible for Service is selected on the product item.

2. You are creating orediting a SmartText entry. Which four options can you insert into the entry?

A) Tables
B) Other SmartText entries
C) Variables
D) URLs
E) Text
F) Images

3. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
B) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'.
C) Milestones are commitments to handle SRs within certain timelines.
D) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E) Milestones are actions on a service request (SR) that must be completed by a specific time.

4. Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Queue
B) Manage Service Request Categories
C) Manage Service Request Products
D) Manage Service Request Status Values
E) Manage Service Request Resolutions
F) Manage Service Request Severities

5. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Available
B) Time Period
C) Interval
D) Start/Stop
E) Duration

Solutions: