1Z0-1064-26 by Oracle Actual Free Exam Questions And Answers

Question 1

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows you to use the same product hierarchy as sales

B. allows the display of a product hierarchy specifically for service purposes

C. allows use of a simpler hierarchy

D. requires less work and effort

Discussion 0

Correct Answer: A,D Vote an answer

Question 2

Which two options are true about reporting on milestones?

A. No standard reports on milestones are provided.

B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

C. Administrator-defined milestone data is not included in Analytics.

D. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

Discussion 0

Correct Answer: B,C Vote an answer

Question 3

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

B. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

C. You have to edit the e-mail template and add HTML code to customize the standard text section.

D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Discussion 0

Correct Answer: A Vote an answer

Question 4

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. The Starts When criteria of the milestones is not True.

B. No default coverages are set up.

C. Entitlement rules are not valid for the service request.

D. The scheduled process has not been set up.

Discussion 0

Correct Answer: A,B,D Vote an answer

Question 5

Which three statements are true?

A. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

B. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

Discussion 0

Correct Answer: A,C,D Vote an answer

Question 6

Which two statements are true regarding the Audit History tab of a Service Request?

A. It allows users to save searches for later reuse.

B. It is enabled by default.

C. It is exportable to Excel.

D. It is available only to authorized administrators.

E. It is searchable by date range, username, event type, event severity, and event duration.

Discussion 0

Correct Answer: A,B Vote an answer

Question 7

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available internally to agents as part of the Service Request Knowledge Panel.

B. Make them available to external users by giving them access to the internal "My Knowledge" page.

C. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

D. Make them available to employees and agents via My Knowledge.

E. Make them available externally to customers via My Digital Customer Service (DCS).

Discussion 0

Correct Answer: C,D,E Vote an answer

Question 8

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Languages

B. Templates

C. Themes

D. Object triggers

E. Pages

F. UI components

G. Object workflows

H. Business objects

Discussion 0

Correct Answer: B,C,D,E,G,H Vote an answer

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