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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
B) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
C) You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
D) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

2. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add the Product object to your DCS application.
B) Add product ID(s) to the database component.
C) Configure products groups and product items in Engagement Cloud.
D) Add images as the product image will not be pulled from Engagement Cloud.

3. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
B) The configured frequency to retrieve emails is too long.
C) Incoming messages have a custom filter.
D) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

4. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
B) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
C) Milestones are commitments to handle SRs within certain timelines.
D) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E) Milestones are actions on a service request (SR) that must be completed by a specific time.

5. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is required for every DCS instance
B) also synchronizes userIDs and passwords between DCS and Engagement Cloud
C) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D) is real time

Solutions: