[Q23-Q45] Top Oracle 1Z0-1064-26 Courses Online - Updated [Aug-2026]

Top Oracle 1Z0-1064-26 Courses Online - Updated [Aug-2026]

1Z0-1064-26 Practice Dumps - Verified By Fast2test Updated 79 Questions

NEW QUESTION # 23
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Queue
B. Manage Service Request Categories
C. Manage Service Request Resolutions
D. Manage Service Request Severities
E. Manage Service Request Status Values
F. Manage Service Request Products

Answer: A,B,E,F

NEW QUESTION # 24
Select three correct limits and restrictions when importing data from a file.

A. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
B. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C. Both create and update operations are available for imported records.
D. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
E. By default, the import starts immediately after it is activated.

Answer: A,C,E

NEW QUESTION # 25
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Multiple users cannot use your sandbox at the same time.
B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C. You can set a second sandbox as Active at the same time in order to begin working on another new object.
D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

Answer: B,D

NEW QUESTION # 26
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, save and select the "Set as Default" box.
B. Change the section identified with Status = New
C. In Advanced Search, Add Channel Type = Web.
D. In Advanced Search, confirm Record Set = Assigned to Me.
E. In Advanced Search, select Action > Update.
F. Click the Show Advanced Search icon.

Answer: A,B,C,D,F

NEW QUESTION # 27
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. The configured frequency to retrieve emails is too long.
B. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D. Incoming messages have a custom filter.

Answer: D

NEW QUESTION # 28
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C. You have to edit the e-mail template and add HTML code to customize the standard text section.
D. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Answer: A

NEW QUESTION # 29
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. a single "publish" action to complete the task
B. moving the application to Staging and subsequently to Production status
C. system administrator approval
D. nothing (DCS applications are always available to all users.)

Answer: B,D

NEW QUESTION # 30
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the users of the roles who have the "delete activities" access.
C. Remove the "delete activities" role from all the users who have this role.
D. Remove the "delete activities" privilege from all the roles for users who have this access.

Answer: B

NEW QUESTION # 31
Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR milestone
B. Delete SR by SR number
C. Create SR
D. Delete SR by SR title
E. Update SR assignee

Answer: A,B,C,E

NEW QUESTION # 32
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can modify the workflow to update field values within the SR object.
B. You can define the workflow to run when certain fields of the SR object are changed.
C. You must make the changes using the Page Composer tool.
D. You can send an e-mail notification to specified recipients.
E. You can generate tasks for the SR object from the workflow.
F. You will be required to code any new workflow actions in Groovy.

Answer: A,B,D,E

NEW QUESTION # 33
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
B. DCS is a visual development tool for creating applications in VBCS.
C. VBCS is a visual development tool for creating applications in DCS.
D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Answer: C,D

NEW QUESTION # 34
Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to forward a service request.
B. They can be assigned to a custom action script.
C. They can all be modified.
D. They allow a user to copy a service request.
E. They have default values.
F. They allow a user to escalate a service request.

Answer: A,C,E,F

NEW QUESTION # 35
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. UI components
B. Languages
C. Business objects
D. Templates
E. Object triggers
F. Object workflows
G. Pages
H. Themes

Answer: C,D,E,F,G,H

NEW QUESTION # 36
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
C. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

Answer: A

NEW QUESTION # 37
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Duration
B. Interval
C. Available
D. Start/Stop
E. Time Period

Answer: A

NEW QUESTION # 38
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the rule sets you want to create and the rules to include in each rule set
B. the attributes of queues to use as criteria for your rule assignments
C. the attributes of service requests to use as criteria for your rule assignments
D. the candidates of queues to use as criteria for your rule assignments
E. the candidates of service requests to use as criteria for your rule assignments

Answer: A,D,E

NEW QUESTION # 39
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
B. Disable the anonymous access option in your DCS application.
C. Configure the self-registrations to restrict registration to only existing Contacts.
D. Configure your self-registrations so that they are automatically approved.

Answer: B,C,D

NEW QUESTION # 40
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories determine the steps an agent must follow to close the service request.
B. Filter the selection of the product related to the service request, when filtering by a particular category.
C. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
D. The hierarchical structure of the categories helps to improve the service request classification.
E. Categories facilitate the assignment of an agent to the service request.

Answer: C,D,E

NEW QUESTION # 41
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Images
B. Text
C. Variables
D. Tables
E. URLs
F. Other SmartText entries

Answer: B,C,D,F

NEW QUESTION # 42
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
B. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
C. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
D. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
E. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

Answer: B,C,E

NEW QUESTION # 43
Which two keyboard shortcuts can be modified?

A. Cancel
B. Save and Continue
C. Create Service Request
D. Save and Close
E. OK

Answer: C,E

NEW QUESTION # 44
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?