Oracle Engagement Cloud 2019 Implementations Essentials - 1Z0-1064 Exam Practice Test

A. It allows edits to dashboard pages.

B. It requires proper permissions to use the tools and additional permissions to edit the desired object.

C. In includes a preview option for all standard and custom object pages.

D. It requires the use of a sandbox to modify the fields associated with standard and custom objects.

A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

B. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

D. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

A. defines the views or functionalities the user can access

B. defines the actions a particular user can do

C. defines the views the application can access

D. defines the privileges and roles a particular user can have

E. defines the data a particular user can see and/or modify

A. The only toolbar enabled is the default one, and you must configure at least two.

B. You have not enabled the Computer Telephony Integration (CTI) service.

C. You entered a toolbar height that is not more than 70 pixels.

D. The signed-in user does not have the appropriate access privileges to a toolbar.

E. You did not enable the vertical toolbar which is required, while the horizontal is optional.

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone

B. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

C. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

A. Remove the "delete activities" button from all pages used by the users who have this access.

B. Remove the users of the roles who have the "delete activities" access.

C. Remove the "delete activities" role from all the users who have this role.

D. Remove the "delete activities" privilege from all the roles for users who have this access.

A. Use Application Composer to include milestones on the Service Request Layout if desired.

B. Create an ESS job to Aggregate Service Requests.

C. Use Application Composer to configure warning emails about milestone compliance events.

D. Create an ESS job to Monitor Service Request Milestones.

A. the attributes of queues to use as criteria for your rule assignments

B. the candidates of queues to use as criteria for your rule assignments

C. the rule sets you want to create and the rules to include in each rule set

D. the candidates of service requests to use as criteria for your rule assignments

E. the attributes of service requests to use as criteria for your rule assignments