Oracle Engagement Cloud 2019 Implementations Essentials - 1Z1-1064 Exam Practice Test

A. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

B. DCS application can be embedded in other sites.

C. Many DCS applications can be active in production at the same time.

D. Only one version of a DCS application can be active in production at any time.

A. View and edit attachments to a Service Request.

B. Delete a Service Request.

C. Add a message to a Service Request.

D. Chat with an Agent about a Service Request.

E. Create a Service Request.

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone

B. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

C. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

B. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

D. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

A. The only toolbar enabled is the default one, and you must configure at least two.

B. You have not enabled the Computer Telephony Integration (CTI) service.

C. You entered a toolbar height that is not more than 70 pixels.

D. The signed-in user does not have the appropriate access privileges to a toolbar.

E. You did not enable the vertical toolbar which is required, while the horizontal is optional.

A. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.

B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

A. allows you to use the same product hierarchy as sales

B. allows the display of a product hierarchy specifically for service purposes

C. allows use of a simpler hierarchy

D. requires less work and effort

A. The team members have not established the e-mail feature on the Offerings page.

B. The team members don't have the Email Administrator Role provisioned.

C. There are no specific e-mail tasks available.

D. The environment was not provisioned correctly and the service module is missing.