Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya Small and Medium Enterprise (SME) Communications Solutions Exam: 3000-3 Exam Premium File as PDF & Test Engine
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Last Updated: Aug 13, 2026
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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network & Telephony Integration | 20% | - Security and access control - LAN/WAN connectivity and QoS - SIP trunking and PSTN connectivity |
| Maintenance, Troubleshooting & Support | 20% | - System monitoring and routine maintenance - Fault isolation and issue resolution - Backup, restore, and software updates |
| Infrastructure & Requirements Gathering | 25% | - Customer business and productivity requirements - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and readiness - Application integration and capacity planning |
| Implementation & Configuration | 35% | - Licensing, feature activation, and system setup - User configuration, dial plan, and routing - Voicemail, messaging, and unified communications - Avaya IP Office system deployment |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?
A) Condition Action
B) Configuration Action
C) Database Action
D) Miscellaneous Action
2. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
A) 2
B) 4
C) 3
D) 1
3. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A) one-X Portal for IP Office
B) Avaya telephones
C) VoiceMail Pro Clint
D) one-X Portal
E) IP Office Manager
4. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?
A) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
B) G.711 for the SIP trunk and G.711 for the IP telephones
C) G.711 for the SIP trunk and G.729(a) for the IP telephones
D) G.729(a) for the SIP trunk and G.711 for the IP telephones
5. Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
A) Users need to record their names.
B) Add names to the system directory.
C) Configure Dial By Name action off Auto Attendant.
D) Embedded Voicemail code is set.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B,E | Question # 4 Answer: B | Question # 5 Answer: C,D |
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