Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Installation and Configuration | - Deployment and administration
|
| Topic 2: Maintenance and Troubleshooting | - Operational support and diagnostics
|
| Topic 3: SME Solution Design | - Designing Avaya SME communication solutions
|
| Topic 4: Customer Requirements Analysis | - Business and technical requirements gathering
|
| Topic 5: Networking and Call Routing | - Voice networking configuration
|
| Topic 6: Applications and Messaging | - Communication applications deployment
|
| Topic 7: IP Office Hardware | - Hardware components and interfaces
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Which method can be used to verify if the IP telephone .bin files have been upgraded.
- A. Verify from the extension from in the Manager application.
- B. Verify that the .bin file is in the Manager folder.
- C. Verify from Call Status.
- D. Verify the file names from the telephone menu.
Correct Answer: D 🗳️
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
- A. The 5430 DS is no longer supported.
- B. The 5420 DS is corrupted and must be replaced
- C. If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
- D. Start the IP Office Manager application.
- E. The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
Correct Answer: D 🗳️
Which item must be completed for an IP Office user to be counted in CCR as an agent?
- A. User must be a member of a hunt group.
- B. CCR Agent Must be checked on the user's Supervisor tab.
- C. User must be defined as an agent in one-X Portal.
- D. force Account Code must be checked on the user's Supervisor tab.
Correct Answer: B 🗳️
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. All of the CCR licenses are being used.
- B. The CCR Agent is checked on the user's telephony tab.
- C. The CCR Agent is not logged into the telephone.
- D. The CCR Agent is in After Call Work (ACW).
- E. The CCR Agent is not a CCR administrator.
Correct Answer: B 🗳️
Which hunt group supports Forward Hunt Group Calls?
- A. Longest Waiting
- B. Collective
- C. Collective Call Waiting
- D. Sequential
Correct Answer: D 🗳️
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