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Finding time to prepare for the Avaya Aura® Contact Center Administration exam is hard when work already fills your week. Fast2test packs 61 focused practice questions for the 3300 exam into formats you can study in short bursts, so every spare half hour moves you closer to a pass.
Avaya 3300 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Administration Exam |
| Exam Number: | 3300 |
| Passing Score: | 69% - 70% / 700 out of 1000 |
| Real Exam Qty: | 60 - 65 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 - $150 USD |
| Related Certifications: | ACIS - Avaya Aura Contact Center ACSS - Contact Center Integration |
| Exam Format: | Multiple Choice, Multiple Response |
| Recommended Training: | Avaya Aura Contact Center Documentation Avaya Official Training: Avaya Aura Contact Center Administration |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 3300 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100142082 |
Avaya 3300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Creation & Scripting | 20% | - Service Creation Environment (SCE) fundamentals - Variables, expressions, and intrinsics - Script design, testing, and deployment |
| Topic 2: Reporting & Statistics | 10% | - Report generation and customization - Key performance indicators - Real-time and historical reporting |
| Topic 3: Maintenance & Troubleshooting | 20% | - Logs, traces, and diagnostic tools - Common faults and resolution procedures - Routine system monitoring and health checks |
| Topic 4: System Architecture & Components | 20% | - Avaya Aura Contact Center (AACC) architecture - Protocols and integration points - Core components: CCMA, CCM, Media Server, Communication Manager |
| Topic 5: Configuration & Administration | 30% | - Agents, agent groups, and skillsets configuration - Call routing and CDN configuration - Contact Center Manager Administration (CCMA) navigation - Access and partition management |
Everything You Want to Know About the Avaya Aura® Contact Center Administration (3300) Exam
The 3300 exam, officially titled Avaya Aura® Contact Center Administration Exam, is the Avaya exam you pass to earn the ACSS - Avaya Aura Contact Center certification, a credential at the Specialist level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as ACIS - Avaya Aura Contact Center, ACSS - Contact Center Integration.
The 3300 exam includes 60 - 65 questions and gives you 90 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.
The passing score for the 3300 exam is 69% - 70% / 700 out of 1000, and the official registration fee is $125 - $150 USD. Keep in mind that a failed attempt means paying $125 - $150 USD again in full to retake it, so book your slot only when your scores on Fast2test practice tests sit consistently above the passing line.
Avaya lists the following prerequisites or eligibility notes for the 3300 exam: No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations. Requirements can change over time, so confirm the details on the official exam page at Avaya's official site before you register.
You can register for the 3300 exam through the official channels below:
The exam is delivered in the following format: Online proctored or onsite at Pearson VUE test centers. Choose a date that leaves you enough time to work through the full 61-question practice set first.
Avaya recommends the following training resources for 3300 candidates:
- Avaya Official Training: Avaya Aura Contact Center Administration
- Avaya Aura Contact Center Documentation
Official courses build the theory, and the 61 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.
Yes. Fast2test offers a free PDF demo of the 3300 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding 3300 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.
Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.
The 3300 exam blueprint is divided into 5 domains, starting with Maintenance & Troubleshooting (20%); Configuration & Administration (30%); Service Creation & Scripting (20%). For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
Avaya Aura® Contact Center Administration Sample Questions:
Question 1
A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued.
Which category of Intrinsic would be used to accomplish this?
A. Call
B. Time
C. Traffic
D. Skillset
Question 2
Given the following namespace:
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?
A. out_of_hours
B. en_us
C. music_on_hold
D. ad_hoc_messages
Question 3
A customer with Avaya Aura Contact Center wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting In queue.
Which section of script would accomplish this scenario?
A. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter__cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN 0 TO loop_counter cv END WHERE ASSIGN loop_counter__cv + 1 TO Ioop__counter_cv WAIT 30 EXECUTE wait_loop
B. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: END WHERE ASSIGN loop_.counter_.cv + 1 TO loop_counter_cv WAIT 30 EXECUTE wait_loop
C. SECTION wait_loop ASSIGN 1 TO loop_counter_cv WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE WAIT 30 EXECUTE watt_loop
D. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE WAIT 30 EXECUTE watt_loop
Question 4
A customer with an Avaya Aura Contact Center has been notified that due to Inclement weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure and Is going to use a Boolean variable to accomplish this.
Which two statements regarding a Boolean variable are true? (Choose two.)
A. A Boolean variable is a variable of the type ON/OFF.
B. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.
C. A Boolean variable cannot be used in a loop.
D. A Boolean variable is a variable of the type TRUE/FALSE.
Question 5
A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system. What is one function of the Contact Router?
A. It links Control Directory Numbers (CDN) to applications.
B. It links agents to applications.
C. It links Intrlnslcs to applications.
D. It links skillsets to applications.
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: B,D | Question 5 Answer: A |
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