Avaya Aura® Contact Center Administration - 3300 Exam Practice Test
A customer with Avaya Aura Contact Center has written a script application. The Problem View Is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FRIDAY THEN
What is the correct syntax required for this application?
IF DAY OF WEEK EQUALS MONDAY..FRIDAY THEN
What is the correct syntax required for this application?
Correct Answer: B
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A customer with Avaya Aura Contact Center is creating an application flow using blocks. Each block can be given a unique name to identify it on the flow.
Under which tab on each block the name of the block would be assigned?
Under which tab on each block the name of the block would be assigned?
Correct Answer: B
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Given the following namespace:
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?
Correct Answer: B
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A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
Given the following section of script:
IF DNIS = SOOO THEN QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
Correct Answer: B
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A customer with Avaya Aura Contact Center has created a script using the following intrinsic:
IF NOT QUEUED THEN
Which type of Intrinsic is being used?
IF NOT QUEUED THEN
Which type of Intrinsic is being used?
Correct Answer: A
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When using a host block within a call flow, what does the Provider ID value refer to?
Correct Answer: B
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A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued.
Which category of Intrinsic would be used to accomplish this?
Which category of Intrinsic would be used to accomplish this?
Correct Answer: C
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