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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A Salesforce OmniStudio Consultant is creating an OmniScript for a client's customer service process. The consultant wants to enhance the performance and usability of the OmniScript. What is one best practice the consultant can follow to achieve this?

A) Use the Salesforce Lightning App Builder.
B) Use custom Lightning Web Components with LWC OmniScripts.
C) Use Angular OmniScripts.
D) Use the Classic OmniScript Designer.

2. Which OmniStudio tool is optimized for performance and minimizes configuration time?

A) DataRaptor Turbo Extract
B) DataRaptor Extract
C) Integration Procedure
D) Calculation Procedure

3. A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

A) Edit Block
B) Input Block
C) Multi-select
D) Formula
E) Step

4. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Allow customers to enter bill payment information
B) Guide users through complex processes
C) Display differentactions based on context
D) Display a 360° view of the customer

5. A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client. The client has specific business requirements that the script must meet.
What is the best way for the consultant to ensure that the Omniscript meets the client's business requirements?

A) Implement the Omniscript without comparing it with the client's business requirements.
B) Conduct a thorough review of the Omniscript, comparing each step with the client's business requirements.
C) Assume that the Omniscript meets the client's business requirements without conducting a review.
D) Ask the client to review the Omniscript with their internal team.

Solutions: