Exam Name: Avaya IP Office™ Contact Center Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya IP Office™ Contact Center Design Exam: 3782X Exam Premium File as PDF & Test Engine
Last Updated: Aug 07, 2026
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Avaya 3782X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Feature Design | 15% | - Agent and supervisor functionality - Integration with IP Office core - Reporting and analytics planning |
| Topic 2: Call Routing & Contact Flow | 20% | - Inbound and outbound routing strategies - IVR and self-service design - Queue management and overflow |
| Topic 3: Solution Design & Sizing | 30% | - High availability and redundancy - Network and bandwidth requirements - Scalability and capacity planning |
| Topic 4: IP Office Contact Center Architecture & Components | 25% | - Server and software requirements - System components and editions - Licensing model and options |
| Topic 5: Security & Optimization | 10% | - Troubleshooting methodology - Security best practices - Performance tuning |
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