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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Contact Center agents
B) Quality assurance managers and supervisors
C) Contact Center directors and managers
D) Director of IT

2. Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.

A) Agent Desktop
B) Avaya IX TM Workspaces browser
C) Avaya IX TM Workplace
D) Avaya IX TM Meetings

3. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya Contact Center Select
B) Avaya IX TM Workforce Engagement Select
C) Avaya IX TM Meetings
D) Avaya IX TM Contact Center
E) Avaya IX TM Spaces

4. A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?

A) Scalable
B) Simple
C) Resilient
D) Modular
E) Secure

Solutions: