Exam Name: Designing Cisco Unified Contact Center Enterprise (UCCED)
Certification Provider: Cisco
Corresponding Certification: Proctored Exams for Validating Knowledge
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Designing Cisco Unified Contact Center Enterprise (UCCED): 600-455 Exam Premium File as PDF & Test Engine
Last Updated: Sep 05, 2026
No. of Questions: 88 Questions & Answers with Testing Engine
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Cisco 600-455 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Designing Cisco Unified Contact Center Enterprise (UCCED) |
| Exam Number: | 600-455 |
| Available Languages: | English |
| Related Certifications: | Administering Cisco Contact Center Enterprise (CCEA) Cisco Unified Contact Center Enterprise Implementation (CCEIT) |
| Exam Duration: | 75–90 |
| Exam Format: | Multiple choice, Multiple answer |
| Real Exam Qty: | 70 |
| Sample Questions: | Cisco 600-455 Sample Questions |
| Exam Way: | Proctored onsite/online delivery via Pearson VUE or authorized Cisco testing partners. |
| Pre Condition: | Recommended Cisco contact center experience and relevant training in Unified CCE design. |
| Official Syllabus URL: | https://learningnetwork.cisco.com/s/article/ucced-exam-overview |
Cisco 600-455 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Design Considerations for Cisco Unified Communications Manager in CCE | - Mobile Agent Requirements - Cluster Over WAN Considerations - Call Routing and Transfer via SIP Trunks |
| Cisco Unified CCE Solution Features and Functionality | - Voice Gateways and SIP Proxy in CCE - Role of Unified Communications Manager - Congestion Control and Call Routing Components - CTI, IVR, Outbound Option, and Mobile Agent Roles |
| Media Resources, IVR and CTI Applications | - Media Resource and Integration Planning - CTI Applications and Precision Routing |
| Reporting, Analytics and Peripheral Devices | - Peripheral Gateway and Logger Roles - Reporting and Analytics Considerations |
| Contact Center Enterprise Infrastructure Design | - Network and Security Design Requirements - High Availability and Scalability - QoS and Voice Quality Design |
Your Cisco Designing Cisco Unified Contact Center Enterprise (UCCED) Questions, Answered
The 600-455 exam, officially titled Designing Cisco Unified Contact Center Enterprise (UCCED), is the qualifying test for the Proctored Exams for Validating Knowledge certification from Cisco, a credential at the Specialist / Professional level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as Cisco Unified Contact Center Enterprise Implementation (CCEIT), Administering Cisco Contact Center Enterprise (CCEA).
The Cisco Designing Cisco Unified Contact Center Enterprise (UCCED) exam gives you 75–90 to work through 70 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.
Recommended Cisco contact center experience and relevant training in Unified CCE design. Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: Cisco 600-455 exam overview.
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The Cisco Designing Cisco Unified Contact Center Enterprise (UCCED) syllabus is organized into 5 domains. The main areas include Reporting, Analytics and Peripheral Devices, Contact Center Enterprise Infrastructure Design, and Cisco Unified CCE Solution Features and Functionality. Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.
Cisco Designing Cisco Unified Contact Center Enterprise (UCCED) Sample Questions:
Refer to the exhibit.
In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?
- A. agent reservation script dialed number
- B. agent ID
- C. the remote CTI port dialed number
- D. agent PSTN number (accessible from CUCM/GW)
- E. the local CTI port dialed number
You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)
- A. Enable QoS only for United CCE on third-party spec-based, VMware-based environment.
- B. Enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
- C. Enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
- D. Disable QoS because it is not needed, and the Cisco UCS C-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.
- E. Disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
Which statement about the Cisco UCCE solution in the virtualized environment is true?
- A. Cisco UCS VIC can be used on UCS C series TRC models.
- B. Nexus 1000V virtual distributed switch can be used but only for 500 agent deployment mode.
- C. VMWare NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported.
- D. Spec-based virtualized servers based on intel E5 26xx cpu family at speed 2.40 GHz is supported.
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Which statement about when you deploy Cisco Unified CCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a vCPU is true?
- A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.
- B. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).
- C. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.
- D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.
Refer to the exhibit.
Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?
- A. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1.
- B. Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.
- C. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.
- D. Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.
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