Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201-1 Exam Practice Test
Which command is used to find the current CMS release?
Correct Answer: D
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Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
Correct Answer: A,B
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A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
Which Advocate feature will meet this requirement? I
Correct Answer: B
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A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
Correct Answer: C,D
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At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?
Which method can the administrator use to quickly create the telephone sets?
Correct Answer: D
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Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
Correct Answer: A
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