Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam: 6201-1 Exam Premium File as PDF & Test Engine

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Split
B) Agent
C) Skill
D) Vector

2. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E is a standard vector code for evacuation
B) E has a vector variable that is changed when an evacuation is required
C) E is assigned to a VDN that routes calls to an evacuation vector
D) E has been administered as a Feature Access Code

3. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as root and execute the password command for that user.
B) Log in as a CMS administrative user and execute the paaswd command for that user.
C) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D) Write permission to the System Setup feature and write permission to UNIX.

4. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
B) emssve change authorizations; make needed changes to authorization
C) All changes are made in the CM using the change cam proc screen
D) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.

5. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR balances and improves service across enterprise.
B) BSR follows a specified strategy far skill selection.
C) BSR decreases titer workload across sites.
D) BSR creates a virtualized pool of agent resources.
E) BSR improves agent utilization.

Solutions: