Cisco Unified Contact Center Enterprise Design (UCCED) - 642-241 Exam Practice Test

A. The High value is used to size the priority queue for the QoS tagging at AF31.

B. The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.

C. The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.

D. The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.

A. the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR

B. the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR

C. the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router

D. the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports

E. the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system

A. Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.

B. When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.

C. When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.

D. Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.

A. Ninety percent of all calls will queue for 30 seconds.

B. Ninety percent of all calls will be handled by agents within 30 seconds.

C. Ninety percent of all calls will go directly to agents without queuing.

D. Ninety percent of all calls will be answered within 30 seconds by an agent.

A. 7940

B. 6941

C. 8961

D. 9951

E. 7912

A. AXL

B. H.323

C. SOAP

D. JTAPI

E. SIP

A. Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.

B. Cisco Agent Desktop lets you view agent and team statistics from the desktop.

C. Cisco Agent Desktop lets you transfer calls by using a dial pad.

D. Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.

A. to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster

B. to size the private network that is required between the Peripheral Gateway Side A and B

C. to size the private network that is required between the call routers A and B for this specific Peripheral Gateway traffic flow

D. to size the visible network that is required between the Peripheral Gateway and the call router