Unified Contact Center Enterprise Design (UCCED): 642-241 Exam Premium File as PDF & Test Engine
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642-241 exam is an important Cisco Certification which can test your professional skills. Candidates want to pass the exam successfully to prove their competence. Fast2test Cisco technical experts have collected and certified 130 questions and answers of Others - Unified Contact Center Enterprise Design (UCCED) which are designed to cover the knowledge points of the Planning and Designing Cisco Superdome Server Solutions and enhance candidates' abilities. With Fast2test 642-241 preparation tests you can pass the Others - Unified Contact Center Enterprise Design (UCCED) easily, get the Cisco certification and go further on Cisco career path.
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Cisco 642-241 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| UCCE Architecture and Components | - Core components (ICM, CVP, PG, Finesse, CUCM integration) - Call routing architecture and call flow design - Cisco Unified Contact Center Enterprise architecture overview |
| Cisco Unified CVP (Customer Voice Portal) | - CVP deployment models (standalone, comprehensive) - SIP and voice gateway integration - Self-service call flows and IVR design |
| System Sizing and Capacity Planning | - Agent, call volume, and concurrency planning - High availability and redundancy design - Scalability considerations for distributed deployments |
| Reporting and Monitoring | - Historical and real-time reporting concepts - Cisco Unified Intelligence Center (CUIC) reporting design - System monitoring and troubleshooting considerations |
| Dial Plan and Call Routing Design | - Dial plan considerations for enterprise contact centers - Routing scripts and VXML/CVP integration concepts - Routing logic and call treatment design |
| Security and Integration | - Integration with Cisco Unified Communications Manager - Security design for contact center environments - CRM and third-party system integration concepts |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?
- A. standalone MOH server using a Cisco MCS 7835 or equivalent
- B. standalone MOH server using a Cisco MCS 7815 or equivalent
- C. standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent
- D. standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent
Correct Answer: D 🗳️
As part of the Cisco Unified Contact Center Enterprise 8.0 solution, how is the Cisco Unified Intelligence Center 8.0(x) deployed?
- A. on a dedicated appliance server running Microsoft Windows 2003 Server
- B. co-loaded on an administrative server just like WebView was in prior versions
- C. on a dedicated appliance server running the Cisco Voice Operating System
- D. on a Cisco Unified Computing System B-Series VMware image with one virtual CPU and 8 GB of RAM
Correct Answer: C 🗳️
Cisco provides an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?
- A. to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
- B. to size the private network that is required between the Peripheral Gateway Side A and B
- C. to size the private network that is required between the call routers A and B for this specific Peripheral Gateway traffic flow
- D. to size the visible network that is required between the Peripheral Gateway and the call router
Correct Answer: D 🗳️
In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?
- A. WebView 8.0(x) supports up to 25 concurrent reporting users.
- B. Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.
- C. Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.
- D. WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.
Correct Answer: D 🗳️
How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?
- A. in the child Cisco Unified Contact Center Enterprise system, using call type data
- B. in the parent Cisco Unified ICM system, using skill group data
- C. in the child Cisco Unified Contact Center Enterprise system, using services data
- D. in the parent Cisco Unified ICM system, using Agent Level Detail data
Correct Answer: D 🗳️
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