Avaya Aura® Call Center Elite Support - 7492X Exam Practice Test
Which three commandscan be used with Network Call Deflection? (Choose three.)
Correct Answer: A,B,E
Vote an answer
A company using Avaya AuraCall Center Elite is experiencing problems configuring vectors. The vectorisnot routing callsto a particular queue.Vectors arerouting calls to otherconfigurationqueues correctly.
As a part of a good Global Support Services (CSS) methodology, what should the company do next?
As a part of a good Global Support Services (CSS) methodology, what should the company do next?
Correct Answer: A
Vote an answer
There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?
Which list contains all of the main components?
Correct Answer: D
Vote an answer
A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?
Which command in the vector would invoke NCR when using LAI?
Correct Answer: C
Vote an answer
Refer to the exhibit.
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
Correct Answer: A
Vote an answer
Giventhe following conditions:
In the lousiness Advocate configuration
During call surplus conditions
If calls are waiting when an agent becomes available
The agent's selection method is Percent Allocation
How will the Communication Manager Interpret the highest priority call-.?
In the lousiness Advocate configuration
During call surplus conditions
If calls are waiting when an agent becomes available
The agent's selection method is Percent Allocation
How will the Communication Manager Interpret the highest priority call-.?
Correct Answer: C
Vote an answer
A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of which site is deemed "best".
Which licensed feature must be activated to accomplish this?
Which licensed feature must be activated to accomplish this?
Correct Answer: C
Vote an answer
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
A customer wants to archive their log files using the Ttrace Log2Zip application.
Which setting can they choose to archive their files?
Which setting can they choose to archive their files?
Correct Answer: D
Vote an answer
A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisorcan spend more time coaching their agents.
Which statement Is true?
Which statement Is true?
Correct Answer: D
Vote an answer