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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?

A) They use standard CSS properties to easily style base and custom components.
B) They use custom CSS properties to directly style HTML elements.
C) They use standard CSS properties to directly style HTML elements.
D) The use custom CSS properties to easily style case and custom component.

2. Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns.
How should CK store this information in Salesforce?

A) Objects to represent storage facilities and fields to store facility details
B) Objects to represent facility details and fields to store storage facilities
C) Objects to represent both storage facilities and facility details

3. A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?

A) All Contacts > Contact Detail > Account Detail > Case Related List
B) All Cases > Case Detail > Contact Detail > Account Related List
C) All Accounts > Account Detail > Contact Detail > Case Related List
D) All Contacts > Contact Detail > Case Related List > Account Detail

4. When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?

A) Search
B) Image of a magnifying glass
C) Image of a search button
D) Search button

5. Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.
In which three Ways Could CK's customers engage?
Choose 3 answers

A) Customize page layouts
B) Choose personalized branding
C) Join affinity groups
D) Recognize peers with badges
E) Endorsement of skills and expertise

Solutions: