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Avaya Oceana® Solution Support Sample Questions:

1. Which statement describes the function of the Work Assignment Snap-in?

A) It is responsible for interaction routing.
B) It provides contextual information.
C) It helps Avaya Oceana customer* build their business logic.
D) It is a normalized model for all Avaya Oceana resources.

2. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) DNIS Number
B) Caller ID
C) WorkRequestID
D) Contextld

3. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - 'PSTN' Voice
B) VO - Video
C) VO - Web Voice
D) VO - "VoIP" call

4. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
B) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
C) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
D) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log

5. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=CustomerID=UClD=ContactID
B) WorkRequestID=ContextStoreID-UCID=ContactID
C) WorkRequestID=RouteRequestID=ContactID
D) WorkReque$tID=ContextStoreID and ContactlD=UClD

Solutions: