Exam Name: NCSS-Symposium Express Call Center Installation and Maint 4.2
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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NCSS-Symposium Express Call Center Installation and Maint 4.2: 920-131 Exam Premium File as PDF & Test Engine
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Last Updated: Aug 15, 2026
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Nortel 920-131 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Troubleshooting installation and runtime issues - System monitoring and reporting |
| System Installation | - Installing Symposium Express Call Center software - Media card / telephony integration setup |
| Configuration and Administration | - Auxiliary Data System (ADS) setup - Voice services configuration - ACD/DN configuration |
| Symposium Express Call Center Overview | - System architecture and components - Call center concepts and ACD basics |
| Installation Planning | - Software installation preparation - Server requirements and prerequisites |
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