Nortel Contact Center Rls. 7.0 Technical Support: 920-173 Exam Premium File as PDF & Test Engine
Last Updated: Sep 01, 2026
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Nortel 920-173 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | Nortel Contact Center Rls. 7.0 Technical Support |
| Exam Number: | 920-173 |
| Real Exam Qty: | 60 (approx.) |
| Exam Format: | Multiple choice (likely), Scenario-based technical questions |
| Available Languages: | English |
| Related Certifications: | Nortel Contact Center Manager Rls. 7.0 Nortel Contact Center Multimedia Rls. 7.0 Nortel Communication Control Toolkit Rls. 7.0 |
| Exam Way: | Likely online or test center-based certification exam (varies by Nortel certification provider ecosystem) |
| Pre Condition: | Recommended familiarity with Nortel Communication Server 1000 (CS1K) or Contact Center Manager systems; basic telephony and IP networking knowledge |
Nortel 920-173 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Center Applications | - Agent desktop and supervisor tools
|
| Technical Support & Troubleshooting | - Fault isolation and diagnostics
|
| Nortel Contact Center Architecture (Rls. 7.0) | - System architecture overview (CC 7.0 / CS1K integration)
|
| Integration & Network Considerations | - Telephony integration
|
Nortel 920-173 FAQs: What Every Candidate Asks
The 920-173 exam, officially titled Nortel Contact Center Rls. 7.0 Technical Support, is the qualifying test for the Nortel Contact Center Rls. 7.0 Technical Support certification from Nortel. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as Nortel Contact Center Manager Rls. 7.0, Nortel Contact Center Multimedia Rls. 7.0, Nortel Communication Control Toolkit Rls. 7.0.
Recommended familiarity with Nortel Communication Server 1000 (CS1K) or Contact Center Manager systems; basic telephony and IP networking knowledge Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page.
Nortel recommends the following training for Nortel Contact Center Rls. 7.0 Technical Support candidates:
Pair that training with the 60 practice questions from Fast2test and you can check your readiness topic by topic before exam day.
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The Nortel Contact Center Rls. 7.0 Technical Support syllabus is organized into 4 domains. The main areas include Technical Support & Troubleshooting, Integration & Network Considerations, and Call Center Applications. Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.
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