Apple Desktop Service Certification Exam: 9L0-005 Exam Premium File as PDF & Test Engine
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Apple 9L0-005 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Safety and Environmental Guidelines | 15% | - Electrostatic Discharge (ESD) Safety
|
| Troubleshooting Methodology | 25% | - Customer Interaction and Problem Isolation
|
| Product Knowledge and Specifications | 20% | - Apple Desktop Product Line Overview
|
| Software and Firmware | 15% | - Firmware Updates and Configuration
|
| Disassembly, Repair and Reassembly | 25% | - Disassembly Procedures
|
Apple Desktop Service Certification Sample Questions:
1. Which of the following is NOT a good step to take when working onsite on a computer?
A) Use a grounded ESD mat.
B) Check the polarity of the grounded power outlet.
C) Wear a grounded ESD wrist strap.
D) Place parts on the floor.
2. Why do you need to take precautions when disposing of CRT displays? SELECT TWO
A) CRT displays may present a radiation hazard.
B) CRT displays may contain hazardous materials.
C) CRT displays may present a fire hazard.
D) CRT displays may implode if mishandled.
E) CRT displays may contain toxic gases.
3. Which of the following is the format used to describe a version of Apple diagnostic software used with PowerPC Macs?
A) 2.5.8
B) 3S107
4. A customer states that he cannot access the Internet after connecting his new Mac Pro to his cable modem via Ethernet. Which of the following is most likely the cause of this problem?
A) The cable modem's Ethernet port is not compatible with the computer's Ethernet port.
B) AppleTalk is not enabled on the computer's Ethernet port.
C) The cable modem needs to be restarted.
D) The computer is not running the latest version of Mac OS X.
5. Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most likely cause of this condition?
A) Incorrect DNS entry.
B) No DHCP server available.
C) No active Ethernet link.
D) AppleTalk is active.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
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